Jennie Nail & Spa in Burlington, Vermont

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• Chelsey Nelson

  Posted Sep, 22 2019

  First time going to this salon and I must say I am NOT impressed. I received a Mani and Pedi. For both, I had a light pink polish painted first, then over it a sparkly color. The lady doing my toes and nails was wonderful, however she had to leave, and the man there who says he is the manager, took over. He did my nails.. he globbed the sparkly nail polish onto my nails.. unsure why he did this method. He did all my nails and as I was waiting with my friend for our nails to dry, on one of my nails, the polish came right off! just like that! I went to the man and showed him. So he redid them painting all my nails pink. I go home, didnt smudge or bump my nails, and 2 more of my nails had the polish literally just fall off. Then as I was getting ready for bed I look down and 3 of my toes had the polish fall right off. Unbelievable. I pay $40+ for a mani and pedi and it doesnt even last 24 hours!? I went today to explain I am not satisfied and the Man would NOT refund me my money. He made a scene, made it seem like it was my fault and did not care that I was an unsatisfied customer. Who does that! Even during my nail appointment he lacked customer service, would sigh, and wasn't friendly at all. He said he cant guarantee the nail polish and "he doesnt know what I do with my nails". Excuse me? I told him in all of my life, this is the first time this has happened and he wont work with me at all? As a manager or owner, you usually work to make your customers happy and at the very least refund their money for a poor job. The nail polish didnt stay on, its not even 24 hours! Unbelievable! Do not go here. You will be wasting your money and they dont care if you are satisfied or not. Worst customer service I have seen.

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